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Famous throughout the world for its links with the Ryder Cup. You can choose to dine in a selection of bars and restaurants to cater for every taste.

 

 

 

 

 

 

 

Avenista at the Belfry

The Customer

The De Vere Belfry in Warwickshire is a world class 4 star hotel. Renowned for its golfing it has hosted the Ryder cup an unprecedented 4 times. The resort operates 4 main restaurants including an award winning French restaurant (50 covers), and a Carvery (220 covers), and has 37 function rooms. Frequented by statesmen, dignatories, and celebrities The De Vere Belfry likes to get customer service right first-time, every time.

 


The Requirements

The customer felt that they were not meeting their customer-service expectations with regard to the restaurants. All reservations were entered by hand into a single diary for each restaurant. They also felt that their manual operation was inefficient and that they could increase revenue within the restaurants if Table Reservations could be made and confirmed at the same time as rooms were booked. There were a number of specific issues to resolve: -

  • Restaurants were regularly overbooked
  • The diaries were not released until 5pm so salespeople couldn't confirm business on the spot during the day
  • Reservations were sometimes lost on scraps of paper
  • It was often difficult to locate a diary or find out who had it
  • There was poor communication of information between staff concerning bookings,
    There was a lack of accountability as staff could create/delete reservations with impunity
  • A simple failure in operations meant that restaurant business which was linked to Conference or Accomodation business often remained in the diary if the events were cancelled causing the restaurants to reserve unnecessary space which couldn't then be filled with paying diners.

 

 

Solution

Avenista was installed onto over 100 workstations throughout the resort including Sales, Reception, Guest Services and the Restaurants themselves making this one of the largest Table Reservation systems in Europe. The system was linked into the customer's Fidelio Sales & Catering and Front Office 6.11 PMS systems so that Table Reservations can be linked to Conference or Accommodation business and automatically updated or removed if the linked business changes.

 

 

 

 

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Avenista, Berkeley House, Whitbarrow Lane, Lymm, Cheshire, WA13 9AR
Tel: 01925 750 100
E-Mail: Enquiries

© Avenista 2001-2007

 

 

Feedback

  • Ease of implementation: there were no problems with the installation of this system and staff training was minimal due to Avenista being so user-friendly and supported by detailed help functionality.
  • Increased efficiency: staff now share diaries immediately and are accountable for their entries
  • Increased sales: 10-15% increase in revenue
  • Increased morale : sales staff like selling restaurant space now because they can guarantee and confirm bookings.
  • Avenista is now one of the core business systems at The Belfry alongside the Fidelio PMS and Conference and Banqueting systems.
© Avenista 2001-2007